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Highlights

Research has shown that social diversity in a group can cause discomfort, rougher interactions, a lack of trust, greater perceived interpersonal conflict, lower communication, less cohesion, more concern about disrespect, and other problems. So what is the upside? (View Highlight)

Diversity enhances creativity (View Highlight)

Cristian Dezsö of the University of Maryland and David Gaddis Ross of the University of Florida studied the effect of gender diversity on the top firms in Standard & Poor’s Composite 1500 list, a group designed to reflect the overall U.S. equity (View Highlight)

female representation in top management leads to an increase of $42 million in firm value (View Highlight)

when we hear dissent from someone who is different from us, it provokes more thought than when it comes from someone who looks like us. (View Highlight)

Simply adding social diversity to a group makes people believe that differences of perspective might exist among them, and that belief makes people change their behavior. (View Highlight)

they change their expectations. They anticipate differences of opinion and perspective (View Highlight)

This logic helps to explain both the upside and the downside of social diversity: people work harder in diverse environments both cognitively and socially. They might not like it, but the hard work can lead to better outcomes. (View Highlight)