Metadata
- Author: Ergest Xheblati
- Full Title:: Getting Rid of Dashboard Sprawl
- Category:: 🗞️Articles
- Document Tags:: Metric trees,
- URL:: https://sqlpatterns.com/p/getting-rid-of-dashboard-sprawl
- Finished date:: 2024-01-28
Highlights
IF managers prefer to rely on their intuition to make effective decisions AND they assume they need a lot of detail to build intuition about their domain AND they never feel like they ever get a full picture of their domain THEN they will have more and more questions. (View Highlight)
The word “analysis” comes from Greek and means roughly to pull apart, to shake loose (View Highlight)
Abhi’s first insight when he joined Flexport was that metrics are the key primitive. If you can define and agree upon an organizations’s key metrics, you can start to get a handle on the problem (View Highlight)
The structure of the dashboards reveals how the business works. At the top (L0) you have the overall Goal of the business (such as increase MRR/ARR). At the next level (L1) you have Critical Success Factors (CSFs) such as Acquisition, Customer Lifecycle, Product Experience and Summary Financials. Below that (L2) you have Necessary Conditions (NCs) for each of those CSFs (View Highlight)
For Flexport, the dashboard tree ended up becoming the SSOT (single source of truth) for the entire business. It enabled everyone to have a cohesive view of the business while facilitating synthesis and filling those gaps in mental models. (View Highlight)
By limiting the number of dashboards and the number of metrics inside each dashboard to 15-25 they dramatically reduced dashboard sprawl by 97%. (View Highlight)