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Highlights

over-indexing on grumbling and running a strict JIRA backlog for new requests (or refusing to take them outside of the quarterly planning) can do more harm than good in the team’s journey towards becoming a trusted and valued thought partner. (View Highlight)

At that point, my team was probably around 12 people, and we were supporting 30+ product pods across software and hardware development, plus regularly fielding questions and requests from our wonderful partner teams - Content, Brand Marketing, Strategy, Investor Relations, PR, Community. (View Highlight)