## Metadata - Author: [[cj-gustafson|Cj Gustafson]] - Full Title:: When the Data and the Anecdotes Disagree, the Anecdotes Are Usually Right - Category:: #🗞️Articles - Document Tags:: [[Engineering management|Engineering Management]], [[My management principles values and practices|My Management Principles Values And Practices]], - URL:: https://www.mostlymetrics.com/p/when-the-data-and-the-anecdotes-disagree - Finished date:: [[2024-10-27]] ## Highlights El origen del mítico disagreement between anecdotes and data > We were going over a weekly business review and a set of documents, and I have a saying, which is **when the data and the anecdotes disagree**, **the anecdotes are usually right**. **And it doesn’t mean you just slavishly go follow the anecdotes then**. It means you go examine the data because **it’s usually not that the data is being miscollected**, it’s **usually that you’re not measuring the right thing.** And so of you have a bunch of customers complaining about something and at the same time, your metrics look like they shouldn’t be complaining, **you should doubt the metrics.** ([View Highlight](https://read.readwise.io/read/01jb6jpdk40h9p2jqfpnwqckeg))