![rw-book-cover](https://eomail1.com/screenshot.png?url=https%3A%2F%2Feomail1.com%2Fpreview%3Fp%3D5e3d490e-d7a3-11ef-af5b-29ea7566a7e8%26pt%3Dcampaign%26t%3D1737626230%26cb%3D20241212%26s%3D7c97d35861680de0ae6186a99bf50b48299e68ed9393ae04bb514b26cfebec1e&viewport_width=1300&viewport_height=650&width=1300) ## Metadata - Author: [[avinashkaushik.com|Avinashkaushik]] - Full Title:: TMAI #443: Customer Powered Hyper Growth C-Suite KPIs. - Category:: #🗞️Articles - Document Tags:: [[metrics|Metrics]], - URL:: https://tmai.avinashkaushik.com/web-version?ep=1&lc=21b20e95-bfda-11ea-a3d0-06b4694bee2a&p=5e3d490e-d7a3-11ef-af5b-29ea7566a7e8&pt=campaign&t=1737624152&s=4855cc5e26ffa47a34712a464a89db888692b60903d57a6d7305dd98a3aa9c9f&utm_source=substack&utm_medium=email - Read date:: [[2025-02-27]] ## Highlights > The KPI that helps you measure success with existing customers is called Net Revenue Retention (NRR). > A simple version of NRR's formula: > (Sum of 2025 Revenue from 2024 Customers) / (Sum of 2024 Revenues from 2024 customers) = NRR. > Expressed as a percentage, it is a simple comparison of growth across years of customers from the previous years. ([View Highlight](https://read.readwise.io/read/01jkc1zskzwdwk8k60gh8bxkhf)) > ![](https://gallery.eomail1.com/7192c0e0-bdc6-11ea-a3d0-06b4694bee2a%2Fmedia-manager%2F1737602548941-Screenshot_3.png) ([View Highlight](https://read.readwise.io/read/01jkc20v7xgv3ks66z63jvd3qb)) > ![](https://gallery.eomail1.com/7192c0e0-bdc6-11ea-a3d0-06b4694bee2a%2Fmedia-manager%2F1737602548941-Screenshot_3.png) ([View Highlight](https://read.readwise.io/read/01jkc20v8vgm453bw978vb47nq))