## Metadata - Author: [[linear|Linear]] - Full Title:: Planning for Unplanned Work - Category:: #🗞️Articles - Document Tags:: [[Prioritization techniques|Prioritization Techniques]], - URL:: https://linear.app/blog/planning-for-unplanned-work - Finished date:: [[2023-11-20]] ## Highlights > Triage is a shared inbox for your team that centralizes all incoming unplanned work ([View Highlight](https://read.readwise.io/read/01hfm9gmhj724qkd9jew7b1b0x)) > This leaves us with the challenge of accountability (or the lack thereof). To plan for unplanned work we need to define roles and priorities, so that tasks are actually taken care of in a timely manner. We solve the accountability problem with Triage responsibilities. This is an explicitly defined person responsible for dealing with incoming requests in the Triage queue. ([View Highlight](https://read.readwise.io/read/01hfm9gych4znp1fyp9q0fz3wx))