Template

Incident description

A summary that explains the problem we had.

Impact

The impact of this incident in the users

Timeline

Describe the timeline of the incident

  • When and what change was made that lead to the incident.
  • When we realized there was a problem.
  • What actions were attempted to mitigate it and their effect.

Incident solution

What actions successfully fixed the situation.

Improvement actions (root cause analysis)

How could we have avoided the incident?

How could we have known about it earlier?

How could we make it easier to diagnose?

How could we improve the time to restore?