# Template ## Incident description _A summary that explains the problem we had._ ## Impact _The impact of this incident in the users_ ## Timeline _Describe the timeline of the incident_ - _When and what change was made that lead to the incident._ - _When we realized there was a problem._ - _What actions were attempted to mitigate it and their effect._ ## Incident solution _What actions successfully fixed the situation._ ## Improvement actions (root cause analysis) ### How could we have avoided the incident? ### How could we have known about it earlier? ### How could we make it easier to diagnose? ### How could we improve the time to restore?